FAQ
1.
Is Way-Fil Jewelry a real store or just a website?
Way-Fil Jewelry has been in business since 1948, specializing in fine
jewelry. We are a member of the American Gem Society and the Jewelers
of America, both highly ethical organizations for jewelers. We have
been in Tupelo, Mississippi (birthplace of Elvis Presley!) since 1972.
Come visit us anytime!
2.
What is Continental Jewelry Replacement?
CJR is a division of Way-Fil Jewelry. We work with your insurance
company to help you replace your valued jewelry item after you have
suffered from damage, loss from theft, burgulary or fire. Replacing
a precious antique jewelry item is difficult and requires special
handling. At CJR we understand your loss and do our best to help you
find a replacement that is equal to the item lost. All full-time employees
have completed CJR's national training course
3.
How do I place an order?
All customers with a valid credit card can place orders on line. All
one needs to do is to place desired items into the shopping cart.
Once your selection is complete you will be prompted to enter your
credit card information.
4.
How are sales are processed?
All items are subject to prior sale. If an item or items are available
and credit card processes you will receive a confirmation email to
complete the transaction. If the item or items are not available,
you will be encouraged to return to our site to choose another item.
5.
How long will it take for delivery?
All web transactions are sent via FedEx. All merchandise is shipped
Friday. Items totaling $7000 and under are shipped two day to arrive
Tuesday AM. Items totaling over $7000 are shipped next day to arrive
Monday AM.
6.
What is your return policy?
Please click here to review our return
policy.
7.
What qualifications do you have to grade
jewelry?
At the time of this writing, our appraiser holds the highest appraisal
certifications available on the American continents. On a national
level, she is both a Graduate Gemologist (GIA) and a Certified Gemologist
Appraiser (AGS). On an international level, our appraiser is also
a Certified Appraiser of Personal Property (ISA), with a specialty
in gemstones and jewelry. She is the highest ranked Certified Bench
Jeweler (JA) in our state, so in addition to the knowledge of grading
jewelry, she has the necessary hands-on expertise to enable her to
make or remake any piece of fine jewelry.
8.
What if I don't have a diamond or stone,
can I buy it from you?
Yes, we have a large selection of loose diamonds and colored stones
to fit any of the mountings you see on our website. We also have the
hot new gemstone...Moissanite in most any size to fit our antique
mountings!
9.
Can I get an appraisal for insurance with
my purchase?
Yes. We will be glad to furnish one upon request at no extra charge.
10.
Is there a charge for sizing?
We will be happy to size your purchase for you at our regular
repair rates. However, you are free to select a jeweler in your area,
if you wish to avoid additional shipping charges.
11.
Is it safe to use my credit cards?
All
orders process by Way-Fil Jewelry are secured by Veri-Sign certificates.
Veri-Sign is the Internet standard for security using the latest VPN
and encryption techniques. For more information on veri-sign please
go to www.verisign.com
12.
How do you use information you collect from
me?
Information is only used in house for record keeping and processing.
No information will be shared or sold to any entity outside of Way-Fil
Jewelry
antique jewelry custom designed
gold wedding bands
platinum diamond engagement rings